Community Transport now servicing Tweed & Banora Point

COVID-19 Updates

COVID-19 Community Support

Volunteering Gold Coast has launched new initiatives to directly meet the needs of people on the Gold Coast – especially those who are most vulnerable and most at risk of being isolated due to diminished services and support.

High-risk Transport Service

In partnership with Queensland Health, Gold Coast Hospital and Health Service and City of Gold Coast. This service provides isolated transportation for people who require testing for COVID-19. Armed with stringent training and PPE from Queensland Health’s Public Health Unit, Volunteering Gold Coast enables people to access the Virus testing stations and fever clinics across the Gold Coast, and returns them safely to their homes.

Welfare Check-Ins

The commencement of a number of social distancing programs including a volunteer calling program to provide regular welfare checkups and help prevent feelings of loneliness and disconnection during isolation.

We have also commenced a pen pal program where volunteers can write notes and letters to older Australians and NDIS participants currently in isolation.

Delivery Service

An array of services for people who are unable to leave their home:

  • Pick-up and drop-off of medications from Pharmacies
  • Grocery deliveries to alleviate reduced deliveries from supermarkets
  • Packaging of food and staple hampers, and delivery to people in need
  • Uptake of homeless services which were forced to close, and the provision of weekly meals to people who are homeless or transient

Transport Service Expansion

Expansion of individual and isolated transport services to ensure the continuation of services for people who require Renal or Oncology treatments.

Deep Cleaning

Expansion of in-home cleaning and other practical services, using staff who are trained in the use of personal protective equipment to prevent the spread of COVID-19.

Let us help you

Our teams of staff and volunteers are hugely invested in connecting communities and we will make anything possible. If you are looking for assistance, please call us on 07 5526 0688.

Community Transport & COVID-19

Volunteering Gold Coast takes the outbreak of Coronavirus very seriously. On top of our current safety measures, we are taking extra precaution and following all Government guidelines to ensure the safety of our customers, staff and the community.

Extra Vehicle Cleaning

All VGC Transport vehicles are fully equipped with hand sanitiser, antibacterial wipes and spray. Drivers are required to be extra vigilant and clean all surfaces inside the vehicle in between customer pickups.

Social Distancing

To adhere to directives on social distancing, all customers are asked to be seated away from the driver and other customers. No customers will be allowed to be seated in the front seat unless under extreme circumstances.

Staff Hygiene

All VGC staff and volunteers must follow correct handwashing techniques and other hygiene practices. All staff are also required to report any flu like symptoms to management and self isolate for 14 days if they, or someone they’ve had contact with, return from overseas.

Your Cooperation is Appreciated

To protect our staff and other customers, we will ask you if you have been in contact with anyone who has returned from overseas upon your transport booking. We also ask you to report any flu-like symptoms you may be experiencing.

Additional Community Volunteers Needed

Ever since we launched our new COVID-19 Community Support Initiatives, we have been overwhelmed by the number of selfless people in our community who want to help out during this difficult time.

COVID-19 Hotline

For extra support and updates about the Coronavirus, you can contact the QLD Government helpline on 1800 173 349  or visit the QLD Government website. Alternatively, you can get in touch with our team on 07 5526 0688.