A service agreement is a contract that a participant will sign with their service provider. Service agreements are not mandatory but are considered preferable as it outlines terms such as payments & cancellation terms.
A service agreement is an agreement between yourself and Volunteering Gold Coast that makes it clear to what we have both agreed to. The NDIA recommends having a written service agreement to document what supports will be delivered and how they will be delivered.
Making a service agreement is a negotiation between you and us. You can involve another person, such as a family member or friend. Your Support Coordinator will assist you to understand the service agreement using the language and way of communicating you prefer.
Our service agreement is covered by consumer law and aligns with the NDIS Act 2013 and NDIS Price Guide.
More information is available on the NDIS website