VGC is committed to ensuring that service recipients and their supporters are afforded all opportunities to provide feedback, provide a compliment or make a complaint. Volunteering Gold Coast will use such information to continuously improve our services.
When a complaint is made, Volunteering Gold Coast will uphold the rights of the person to make the complaint and ensure that the complaint is managed and addressed with responsiveness, professional courtesy, confidentiality, safety, respect, fairness, open communication and understanding.
Volunteering Gold Coast is committed to resolving complaints in an ethical, confidential, timely, transparent and fair way. We view feedback as an opportunity to improve the quality of our services and to strengthen relationships with our clients and with our community. Complaints are treated confidentially. Only the people who need to help find a resolution will be involved.
Please submit your feedback below and someone from our team will be in touch with you shortly.